Case study 1: What are the input, process, and output of UPS’s tracking system?

       1.  What are the input, process, and output of UPS’s tracking system?

Inputs:

-          include package information, customer signature, pickup, delivery, time-based data, current location (while on route), and customer documentation

Process:

-          Data transmitted to central computer and stored for retrieval. Data also reorganized so that can be tracked by customer account, data, driver, and other criteria.

Output:

-          Include pickup and delivery times, location while on route, and package recipient, but specific as well as summary reports for management

					PROCESSING Processing technology: UPU’s Computer Center				OUTPUT: 1.       Progress Report on package via web 2.       Printed scan able barcode label
	INPUTS: Input device: Delivery Information Acquisition Device (DIAD) Input data: Sender’s detail and destination package PROCESSING Processing technology: UPU’s Computer Center OUTPUT: 1.       Progress Report on package via web  2.       Printed scan able barcode label 2. What technologies are used? How are these technologies related to UPS’s business strategy? It all starts with the scannable bar-coded label attached to a package, which contain detailed information about the sender, the destination, and when the package should arrive. Next, UPS use special software to create the most efficient delivery route for each driver that consider traffic, weather conditions, and the location of each stop. In 2009, UPS began installing sensors in its delivery vehicles that can capture the truck’s speed and location, the number of times it’s placed in reverse and whether the driver’s seat belt is buckled. Furthermore, by combining GPS information and data from fuel-efficiency sensors, UPS is able to reduce fuel consumption. Then, from getting feedback from their customers the company developed acquisition device called Delivery Information Acquisition Device (DIAD), which can access a wireless cell phone network. DIAD also automatically captures customers’ signatures along with pickup and delivery information. The technologies used above are related to UP'S business strategy because it improves efficiency and time management. For example, using GPS technology allows parcels to be tracked wherever they may be. If it is lost they can be located and delivered to the correct address. These technologies also ensure maximum flexibility in business operations. Bluetooth and Infrared technology allows instant messaging which enables any changes to be communicated easily and immediately. These technologies solve timing problems as drivers can receive urgent delivery messages. If delivery has been sent to the incorrect location you are automatically notified. Drivers are shown directions to customers address, gives the fastest route therefore saving time to deliver the next parcel. Customers have access to tracking their parcels instead of having the hassle to call UPS and ask of its location. 3. What strategic business objectives do UPS’s information system address? The strategic business objectives do UPS’s information system address is to grow their global business by serving the logistics needs of customers. Those technologies are solving problems such as: * ensuring they can deliver anywhere in the world by using the built in GPS * Electronically records signature from customers, which is automatically recorded to the company database. * Information are send directly to drivers on instant messages. 4. What would happen if UPS’s information systems were not available? If those technology were not available it would made it hard for drivers to find address or pick up point for customers because the GPS makes it easier for them. Next, if these technologies were not available UPS would not be able to have a competitive edge on its competitors and not deliver an effective and efficient, time targeted service. Finally, it can result in lower revenue.